1. TERMS OF USE
Thank you for visiting our website. By
continuing to browse and use this site, you agree to comply with and be bound
by the terms and conditions below, along with our Privacy Policy. These terms
govern your use of this website and your relationship with us.
The use of this website is subject to the
following:
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The content is provided for general information and may change
without notice.
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We and any third parties do not provide any warranty or
guarantee regarding the accuracy, timeliness, performance, completeness,
or suitability of the information and materials on this website. You
acknowledge that such information may contain inaccuracies or errors, and
we expressly exclude liability for these to the fullest extent permitted
by law.
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Your use of any materials on this site is at your own risk. It
is your responsibility to ensure that any products, services, or
information available through this website meet your specific needs.
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This website contains material owned by or licensed to us,
including but not limited to design, layout, appearance, and graphics.
Reproduction is prohibited other than in accordance with the copyright
notice, which forms part of these terms.
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Unauthorized use of this website may result in a claim for
damages and/or be a criminal offense.
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Occasionally, this website may include links to other websites.
These are provided for your convenience. We do not endorse the websites
and are not responsible for their content.
2. REFUND POLICY
We aim to ensure a pleasant experience for all customers. In the event that a refund is approved for an online reservation or purchase, it will be processed as account credits, which can be used for future bookings as outlined below.
1. Refunds for Package Credit Payments
Any approved refund will be credited to your account balance under My Credit > Package, which you may use for subsequent transactions or bookings.
2. Refunds for Payments via Online Payment Gateway
For transactions made through an online payment gateway, any approved refund will be credited to My Credit > Deposit in your account for future use. Alternatively, the refund may be returned via bank transfer, upon the customer’s request. Please note that all refund processes will take up to 14 working days to be completed.
3. PRIVACY POLICY
We collect certain information about our
customers. This Privacy Policy explains what information we collect, how we use
it, and your rights. This policy forms part of our Terms of Use.
Changes
Our Privacy Policy may change without notice. Continued use of our website and
services indicates acceptance of any revised terms.
Information We Collect
Personal data you provide, which may include your name, gender, contact
details, identification documents, payment information, and photographs.
Sensitive Personal Data
We may collect data considered sensitive and, where required, will obtain your
explicit consent to process it.
How We Collect
Primarily directly from you, but sometimes via third parties you have
authorized.
Purposes
We use your data to deliver services, manage payments, respond to inquiries,
send promotions, comply with regulations, and other purposes permitted by law.
Who We Share With
Subject to law, we may disclose your data to affiliates, government
authorities, service providers, or parties to whom we sell or transfer our
business.
Retention
We retain your data as long as necessary for our purposes and legal
obligations.
Security
We have safeguards to protect your data. However, we are not responsible for
unauthorized access beyond our control.
Your Rights
You have the right to:
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Access, correct, or delete your data.
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Restrict or object to processing.
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Withdraw consent.
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Lodge complaints.
Cookie Policy
We use cookies to track and improve your experience. Third parties may also use
cookies for advertising purposes.
4. SPA ETIQUETTE
Advanced Reservations
We recommend booking at least 2 days in advance. You are responsible for
choosing the right service. If unsure, please contact us for assistance.
Specific Therapist Requests
Requests for specific therapists are accepted only for sessions of 90 minutes
or longer.
Cancellation Policy
Please cancel at least 24 hours in advance to avoid being charged. No refunds
are issued for cancellations or missed appointments.
Arrival
Arrive at least 15 minutes before your appointment. Late arrivals may result in
reduced treatment time or cancellation if you are more than 15 minutes late.
Respect
Maintain a tranquil atmosphere by silencing devices and keeping your voice low.
Male Customers
Curtains will be partially opened during treatments.
Male Therapists
Male therapists are not permitted to serve female customers for body
treatments.
5. TERMS AND CONDITIONS FOR SERVICES
Medical Conditions
Notify us before your session if you have any medical conditions, allergies, or
recent surgeries.
Personal Belongings
We are not responsible for lost or stolen items. Please keep valuables with
you.
Professional Conduct
Respectful behavior is required. Inappropriate conduct will end the session
immediately without a refund.
Children
Children under 12 are allowed only in the lobby. Treatments for teens 12–16 are
limited to foot treatments.
Pregnancy
For safety reasons, we do not provide massage services during pregnancy.
Preferred Therapists
Available to members and walk-ins booking 90-minute treatments or longer.
Consumption of Alcohol
Services are not recommended if you have consumed alcohol.
Outside Products
Personal products (e.g., oils) are not permitted.
Right of Refusal
We reserve the right to refuse service for improper conduct.
Liability
We are not liable for any indirect or consequential loss from using our
services.
Indemnity
You agree to indemnify us for claims arising from your misuse of our services.
Intellectual Property
All trademarks, logos, and content are owned by us or licensed to us.
No Guarantee
We do not guarantee any specific outcomes from our treatments.
Changes and Severability
We may revise these terms without notice. Invalid provisions do not affect the
rest.
