For days when you just need a break. A private 60-minute Jacuzzi & Sauna experience at Ayu Borneo Serdang.

Jacuzzi & Sauna Launching Deal – Terms & Conditions

1. This package is exclusively redeemable at Ayu Borneo Serdang and is valid on all days, including Public Holidays.

2. This package is redeemable for one (1) 60-minute Jacuzzi & Sauna room session.

3. Each package is valid for one (1) Jacuzzi & Sauna room session for up to two (2) persons.

4. Both customers must attend the session together. Separate redemption is not permitted.

5. Personal belongings are at the customer's own custody and responsibility. Ayu Borneo Wellness Centre shall not be held liable for any loss, damage, or misplacement of personal items.

6. Customers are strictly prohibited from bringing or using any external items, food, beverages, or products within the Jacuzzi & Sauna facilities, including but not limited to essential oils, bath bombs, flowers, flower petals, bath salts, herbal ingredients, food, beverages, or any other products not provided by Ayu Borneo.

7. Advance booking is required and must be made through Call Centre at 03-3385 5515 or WhatsApp at  013-369 2386.

8. Reservations are subject to availability and are recommended to be made at least two (2) days in advance to avoid disappointment.

9. Appointments missed by 15 minutes or more may be deemed cancelled and forfeited.

10. This package is valid until 30/11/2026. Strictly no extension will be granted after the expiry date.

11. No member card will be issued for this package. Customers may be required to present their online account or proof of purchase upon redemption. Screenshots are not accepted.

12. Packages sold are strictly non-refundable, non-transferable, and non-extendable.

13. Customers are required to comply with all outlet rules and safety guidelines when using the Jacuzzi & Sauna facilities.

14. Customers who are pregnant, below the age of 12 years old, or have medical conditions that may be affected by heat exposure are not permitted to use the facilities.

15. Customers under the influence of alcohol or prohibited substances will not be permitted to use the facilities.

16. Ayu Borneo Wellness Centre reserves the right to refuse entry or discontinue usage without refund should customers fail to comply with the facility usage guidelines.

17. Ayu Borneo Wellness Centre reserves the right of final decision in the event of any dispute.

18. Ayu Borneo Wellness Centre may amend these Terms and Conditions at any time without prior notice.

Note:

* Please arrive at least 15 minutes before your scheduled appointment time.

* Customers with skin allergies, heart conditions, high blood pressure, recent surgeries, or other medical concerns are advised to consult a medical professional before using the Jacuzzi & Sauna facilities.

* Please inform our team in advance of any medical conditions that may affect your use of the facilities.

* Usage of the Jacuzzi & Sauna facilities is at the customer's own discretion and responsibility.